"The bureau could do a better job in addressing security. The fact that we did not pick up Hanssen earlier is indicative of that." FBI Director Robert Mueller

"It's only an attitudinal change that will make a difference. The FBI people like to say, 'We're the FB frickin' I.' That means the rules don't apply to them. That attitude is very pervasive." Kris Kolesnik, executive director of the National Whistleblower Center

"There's still no assurance that just any employee inside the agency won't be able to access almost anything they'd like to on the computer system. The challenge for the FBI is to make sure that new bells and whistles for internal security don't distract FBI leaders from the fundamental scrutiny required to catch spies within their own ranks." Sen. Charles Grassley (R-Iowa)

"Security was the ugly stepchild no one really wanted to deal with.  People were sent there as some sort of punishment or to finish out their career. There was a lot of turnover." A person who was briefed on the report

"We have 27,000 employees, and we've had one very bad employee in the past couple years. We need to balance ensuring that there is never another Hanssen with showing you trust your employees, which we do, and allowing them to do their jobs." FBI Director Robert Mueller

"The security apparatus at the FBI prior to Hanssen's exposure was fractured. The bureau's eight divisions weren't talking to each other as they should; there was a lack of integration within the bureau as well as inadequate security expertise and security measures in general were culturally insignificant." Kenneth Senser, new head of FBI Security

"Even if someone has clearance, don't give them the information unless they have a specific reason to have it." FBI's head of security, Kenneth H. Senser

"Every employee should recognize in the wake of Hanssen that we have to focus more on security than we have. I think we all understand the necessity of taking a polygraph if it detects a Hanssen down the road." FBI Director Robert Mueller

"Simply put, security is not as valued within the Bureau as it is in other agencies." Webster Commission Report

"The only thing that possibly could have uncovered my espionage activities was a complete investigation of my financial positions and deposits to bank accounts. If I had been a more malevolent spy than I was, the FBI would have had a very difficult time finding me." Robert Hanssen

"I could have been a devastating spy, I think, but I didn't want to be a devastating spy. I wanted to get a little money and to get out of it." Robert Hanssen

"Any clerk in the bureau could come up with stuff on that system (FBI's Automated Case Support program). It was pathetic. It's criminal what's laid out. What I did was criminal, but it's criminal negligence what they've done on that system." Robert Hanssen

"Security was lax in that you could bring documents out of FBI Headquarters without ever having a risk of being searched, or looked at, or even concerned about." Robert Hanssen

"There isn't an agent or an analyst or a support person in the FBI that isn't as sickened and horrified by Hanssen." FBI Director Robert Mueller

"As shocking as the depth of Hanssen's betrayal, is the ease with which he was able to steal material he has described as 'tremendously useful' to hostile foreign powers." Webster Commission Report

"In every area of security--document security, physical security, personnel security, computer security--the FBI's system was absolutely dysfunctional." A person familiar with the Webster report

The key is instilling a focus on security in an agency that has never placed a premium on such matters, he said. "For any law enforcement or intelligence agency where you have individuals who are trying to do their job . . . security is generally not their primary mission. And that has been the case with the bureau." FBI Director Robert Mueller

"I think every employee should recognize in the wake of Hanssen that we have to emphasize security more than we have." FBI Director Robert Mueller

“In the FBI, every employee is proud to say they’re FBI agents. When you have something like Hanssen happening, it diminishes your pride in the institution.” FBI Director Robert Mueller

"I will say that anybody who looks at our organization understands that security was not a principal priority. We've moved to address that." FBI Director Robert Mueller

"If they [the FBI] had done a simple background investigation, they would have caught me." Robert Hanssen

"You would have needed a photo of Hanssen standing over a dead body with a signed confession before the FBI would have investigated him for it." An official

"Nobody likes taking a polygraph. I didn't like taking the polygraph. But I think we all understand the necessity." FBI Director Robert Mueller

"We've known this was coming" I don't get the feeling it's generating a lot of heartburn. Any protests would probably fall on deaf ears anyway because, in light of Hanssen, it's hard to make these same self-righteous kinds of objections and say, 'What is it about me that you don't trust?'" One senior agent who asked not to be identified.

"Our goal is to deter those people, if they're thinking rationally. In some cases they don't. If we can't deter them, to try to minimize that time between when they make the decision to go bad and when they actually get detected, and along that way, minimize the damage that's done." FBI's head of security, Kenneth H. Senser

"The tripwires will make it more difficult (for spies) in a deterrent sense – knowing they'll be more apt to be observed." William H. Webster

"Senior management has not fully embraced the changes necessary to bring Bureau security programs up to par with the rest of the intelligence community." Webster Commission Report

"The bureau has been studying almost everything in the Webster Commission for years." CI Centre Professor David Major

"Regrettably, the report by the Webster commission demonstrates how a trusted insider, through repeated acts of betrayal and treachery over more than 20 years, was able to exploit deficiencies in FBI internal security systems and procedures to cause grievous harm to the national security of the United States." Attorney General John Ashcroft

"The report is a wake-up call not only for the FBI, but for other federal agencies who have failed to safeguard their internal security systems." Sen. Patrick J. Leahy, chairman of the Senate Judiciary Committee

"We've got to be a little more innovative in vetting people." FBI's head of security, Kenneth H. Senser

"There is no way that I can justify what I have done. It's criminal and deceitful and wrong and sinful." Robert Hanssen

"We must capitalize on this historic opportunity to make badly needed improvements." FBI Director Robert Mueller